Frequently Asked Questions - Ordering

1.  Your website is great, how do I place an order?
We worked to make your shopping easy and secure.  Just click on the 'add to cart' button under the product or framed image.  When you are ready to complete and purchase your order, click 'checkout' in the cart screen and follow the instructions on completing your order and payment.  Please contact our
customer service with any questions and we will be happy to assist you.

2.  If I have a problem or maybe I duplicated the order, what should I do?
If you are having issues placing an order, or feel that you might have duplicated your order, please contact our
customer service as soon as possible and we will make sure to correct any issues right away.

3.  What about cancellation after an order has been submitted?
If you decide to cancel your order, please contact our customer service or email right away and have your order number available.  Custom framed prints that have already been shipped, only store credit will be issued once we receive the returned item.  You are responsible for shipping and packaging on all returned items that are not damaged.   For items such as unframed art and custom framed items that are still in our frameshop, you can cancel the order for a full refund provided we have not shipped the item.  We understand that sometimes cancellations happen and we will work with you to make the process as easy as possible. 

4.  What payment options are accepted by Art & Frame Warehouse?
We accept all major credit cards (Visa, Master Card, American Express, and Discover) for your convenience.  We do not offer Paypal payment plans at this time.

5.  How safe is ordering online?
Nothing is 100% when ordering online.  However with Art & Frame Warehouse, we strive to make sure that all your online activities with us is secure and safe.  We use the latest security technology including to process our online transactions.  For more information, please refer to our 
policy page.

6.  Do you offer corporate or whole discounts?
Yes!  We offer great discounts to qualified corporate and wholesale customers.  Please check out our 
corporate services page for our hands on services from site planning all the way to installation.  We are your one stop source for all of your art and frame needs!

7.  Can I order if I am an international customer?
Unfortunately, we are not currently set up for international orders.  However, we will be happy to ship loose prints or canvas to any recognized international address provided that the order has been placed in the United States. 

8.  Can I order a shadowbox online? 
Due to the delicate nature of shadowbox framing, we are not offering shadowbox orders at this time.    However, once our brillant staff figure out the best way, we will let you know!